Frequently Asked Questions
Product
We highly recommend measuring your dog or cat's neck and then referring to the sizing chart found on the specific product you're looking for. Our pet apparel have different mechanisms to adjust sizing, so don't worry too much about getting an exact sizing match. See the product description for more info about how each pet apparel product can be size adjusted.
If your pet is in between sizes, we recommend sizing up for a more comfortable fit. Our products have adjustment features to tighten the fit, so sizing down from a larger size is possible. If you have any questions about sizing, please don't hesitate to contact us and we'll be happy to assist you.
All our products are machine washable, however please read the product description or product label on dryer instructions as they vary between products. We also recommend putting the pet apparel in laundry bags before adding it to the washer to ensure the longevity of the product.
All of the pet apparel we sell are currently hand made in Washington State. Our human apparel is manufactured in various locations.
We designed our pet products for dogs and cats, so there is no guarantee that our product will fit on other animals.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
It will take up to 14 business days to process and package your order in preparation for shipping. Shipping times will vary depending on your location. For more information on shipping and delivery times, please visit our shipping policy page.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping within the US for orders equal to or greater than $75 USD before tax. Check the cart to see the current deal on free shipping.
We currently are only shipping product to Canada and US.
Please reach out to us @crebie.co on Instagram or contact us if you would like Crebie Co to start ship to your country!
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
We currently are not accepting returns at this time. Please review our current return policy.
No, we currently are not accepting returns of any kind at this time. Please visit our return policy for more information.
Although we do not offer refunds today, please contact us directly with photos of your received product and we will work with you on next steps.